All returns must be approved prior to shipping a product back, and have Return Merchandise Authority number (RMA) included with the packing slip on the outside of the box. We will refuse any product without a Return Merchandise Authority. An RMA will be considered invalid if the product isn’t received within 20 days in the Fitness + Recreation Equipment Canada warehouse.
To return a product, you may call us at 866-776-7371 Monday through Friday from 9am – 5pm for instructions but to receive a Return Merchandise Authorization number, this online RMA form must completed and submitted. We will contact you after submission of this form.
Please note you may be required to submit photographs of your products during RMA process.